Terms & Conditions

Product Returns

Should you wish to return a Diabetes SA product, please email us at orders@diabetessa.com.au within 7 days of receipt of the product with the following details:

  • Order number
  • Full name
  • Email address
  • Reason for return
  • Product details

On receipt of this information we will advise by return email our preferred method of returning the product.

A refund will be issued upon receipt of the product with confirmation of the credit provided by email. Please be advised that refunds of freight costs will only be accepted if the return is as a result of an error in processing at our end.

Direct Debit Service Agreement

Diabetes SA can receive donation and membership payments online but can also provide a option of automatic recurring payments for these transactions. This means that your relevant credit card or bank account will be debited on a scheduled basis based on your membership expiry or donation frequency. Please note the terms and conditions only relate to recurring payments and should be read carefully before you complete your transaction. Of course you can opt-out at any time by contacting us.

Debit User’s Name The Diabetic Association of South Australia Inc.
Address 159 Sir Donald Bradman Drive, Hilton, SA 5033
Debit User’s ID 106774

Terms and Conditions

Please review the following Direct Debit Service Agreement if you are currently paying by, or are intending to pay by Direct Debit.

You have entered or are about to enter into an arrangement under which you make payments to The Diabetic Association of South Australia Inc.

You want to make those payments by use of the Direct Debit System.

This agreement sets out the terms on which we accept and act under a Direct Debit Request (‘your Direct Debit Request Agreement’) in which you give us permission to debit amount(s) from your account under the Direct Debit System.

Please ensure you keep a copy of this agreement as it sets out your rights and obligations in giving us your Direct Debit Request Agreement.

What you should consider

1. Not all the accounts held with a financial institution are available to be drawn on under the Direct Debit System.

2. Before you complete your Direct Debit Request Agreement, it is best to check account details against a recent statement from your financial institution to ensure the details on your Direct Debit Request Agreement are completed accurately.

3. Please make enquiries to your financial institution if you are uncertain when your financial institution processes an amount we draw under your Direct Debit Request Agreement on a day which is not a business day.

4. To enable us to obtain payment in accordance with your Direct Debit Request Agreement, it is your responsibility to ensure there are sufficient clear funds available in your account on the due date on which we draw the amount.

5. We request you to direct:

  • All requests to stop or cancel your Direct Debit Request Agreement to us; and
  • All enquiries to any dispute under Clause 9.

What we agree and what we can do

6. We will only draw money out of your account in accordance with the terms of your Direct Debit Request Agreement.

7. Direct Debit arrangements, detailing the amount, frequency and commencement date.

8. If the day on which you must make any payment to us is not a business day, we draw on your account under your Direct Debit Request Agreement on the next business day.

9. On giving you at least 10 days notice, we may:

  • Change our procedure in this agreement;
  • Change the terms of your Direct Debit Request Agreement; or
  • Cancel your Direct Debit Request Agreement.

10. You may ask us to:

  • Alter the terms of your Direct Debit Request Agreement;
  • Defer a payment to be made under your Direct 
  • Debit Request Agreement;
  • Stop a drawing under your Direct Debit Request Agreement; or
  • Cancel your Direct Debit Request Agreement.

We would ask that you contact Diabetes SA at anytime and identify yourself by quoting:

  • Your Diabetes SA membership number;
  • Your address; and
  • Your date of birth.

11. You have a right to terminate this agreement at anytime.

12. Any Direct Debit drawn after notification received to cancel future arrangements will be refunded within 10 business days.

13. You may dispute any amount we draw under your Direct Debit Request Agreement by contacting Diabetes SA. You must quote the following information:

  • Your Diabetes SA membership number;
  • Your name;
  • Your address;
  • The amount in dispute;
  • The date the amount was drawn; and
  • The reason for the dispute.

14. We (The Diabetic Association of South Australia Inc) will  deal with any dispute under Clause 12 of this agreement as follows:

  • Investigate the discrepancy and respond within 10 days of the complaint being received;
  • Record the details in the member’s file.

15. If your financial institution rejects any of our attempts to draw an amount in accordance with your Direct Debit Request Agreement, we will not pursue the fees or charges but will contact you regarding the matter. Your membership will be suspended until such time as the matter is resolved.

16. We will not disclose to any person any information you give us on your Direct Debit Request Agreement, which is not generally available, unless:

  • You dispute any amount we draw under your Direct Debit Request Agreement and we need to disclose any information relating to your Direct Debit Request Agreement to the financial institution which sponsors our use of the Direct Debit System or both of them.
  • You consent to that disclosure; or
  • We are required to disclose that information by law.

When we are bound by this agreement

17. We agree to be bound by this agreement when we receive your Direct Debit Request Agreement complete with the particulars we need to draw an amount.

If you require further clarification or assistance with this form, please email info@diabetessa.com.au or call 1300 198 204 during business hours.

Diabetes SA takes all steps necessary to comply with its legal obligations, including those set out in the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles that are prescribed by the Act.  To comply with its obligations under the Act, Diabetes SA has a Privacy Policy which provides the information about the way in which it handles the personal information it collects from time to time. Diabetes SA’s Privacy Policy can be accessed at www.diabetessa.com.au/web/privacy

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