Diabetes SA is committed to bringing you the products you need to manage your diabetes – at the best discount possible.
Finding the most suitable products to support living with diabetes is not always easy.
It helps to have personal service from a well-trained and experienced expert.
We’ll take the time it takes to give you all the support you need.
Our retail shop
Our Retail Shop is the place to visit for friendly, helpful, expert advice for all of your diabetes-related product needs.
Our Retail Shop is open Monday to Friday 9 am – 5 pm.
Saturday & Sunday: closed.
The Diabetes SA Retail Shop is conveniently located at 159 Sir Donald Bradman Drive Hilton.
Easy public transport access: Bus Stop 5c is directly opposite the shop on Sir Donald Bradman Drive.
Onsite parking at the rear of the building.
Our online shop
It’s simple, fast and convenient.
All your diabetes-related product essentials are on offer.
With a 25% member discount on everyday purchases.
Shop online now by clicking here. We’re open 24/7.
Shop by phone
Prefer to shop by phone? Call us on 1300 198 204 during business hours and we will process your order over the phone.
Shop by mail
Rather shop by mail? Post your order and payment to: Diabetes SA, GPO Box 1930, Adelaide SA 5001.
Receive a 25% discount
Members of Diabetes SA receive a 25% discount on everyday purchases.
If you’re not a member please click here to join Diabetes SA online and purchase at discounted prices.
Diabetes SA products are available to the general public at non-discounted prices.
Free postage for Diabetes SA members
Diabetes SA members receive free postage on all purchases. For non-members, there is a flat fee $9.90 for postage for all purchases.
Your order will be sent to you within 5 working days. Please allow 10-14 days for remote areas.
If the product requested is out of stock, we will call you to advise when the item will be back in stock or if there is an alternative product available.
Our product range
We stock over 200 different product lines suitable for diabetes.
Our range includes meters (blood glucose and blood pressure), lancets and books, as well as body care and foot care products.
Our products are updated regularly to ensure we have the most extensive range for you to choose from. Everything you need is here, at competitive prices.
Our commitment to our customers is to provide personalised service.
Our friendly, fully-trained staff are here to give you expert advice on all of your diabetes-related product requirements.
We’ll take the time to sit down with you and help you through the process of choosing your meter by demonstrating the meters available. We then show you how to use your chosen meter and set up your meter so that you can begin using it at home.
We are also here to help if you have any problems with your meter.
Whether you are newly diagnosed or have had diabetes for a while, you’re always welcome to seek our advice at Diabetes SA.
Diabetes SA is committed to providing high quality products for sale within the Diabetes SA Retail and Online Shop that assist people to manage their diabetes. Ensuring products have been thoroughly researched and reviewed by our health care team of Credentialed Diabetes Educators, Accredited Practicing Dietitians, Registered Nurses, Podiatrists and Exercise Physiologist provides you with a high level of confidence when you purchase from Diabetes SA.
Whilst every endeavour is made in the selection and review of products, there may be times where you seek to return a product(s). The Australian Competition and Consumer Commission (ACCC) along with the Officer of Consumer & Business Services provides information about consumer rights in regard to product purchases and returns.
You have the right to ask for a repair, replacement, or refund for products that you have purchased in store or online.
When you purchase a product, the product must:
- be of acceptable quality - this means that the product is safe, lasting, has no faults, looks acceptable and does all the things you would normally expect them to do
- be fit for the purpose
- match the product description
- match any sample or demonstration model.
Where the product does not meet these requirements, you are entitled to return your product to us within 30 days from the date of purchase.
When you return your product, we will ask you to provide us with proof of purchase with either a receipt or your bank statement. Once we have this, we will discuss your options for the item to be repaired, replaced, or refunded.
Where a refund is provided it will be refunded using your original method of payment.
Any promotional offers or discounts received in the original order will not be carried over in exchanges if the promotion has ceased.
We don’t offer returns on product(s):
- If you change your mind or make a wrong choice.
- If the item was being used incorrectly or being misused
- If you damage the goods after purchase
Missing Order or Missing Products?
If your order has not yet arrived or you are missing products within the parcel received, please contact our Customer Services team.
You can track the progress of your order through the email link provided to you by Australia Post at the time of lodgement by Diabetes SA. If you do not have an email address or tracking notifications have not been received, please contact our Customer Services team on 1300 198 204.
Faulty or Damaged Products
If you have a faulty or damaged product, please contact our Customer Services team.
Depending on the value of the goods, the fault identified, or the advice sought from the manufacturer we may ask you to return the product or email a photograph clearly displaying the fault or damage.
If the product(s) is found to have a manufacturing fault or was damaged prior to delivery, a replacement product, or a refund (including any associated postage costs to return the goods), will be provided.
The customer is to organise the return if it can be posted or easily returned to us. Items don't need to be returned in their original packages, but the customer should:
- keep proof of purchase for postage or transport costs so that Diabetes SA can refund the cost once the goods are proven faulty.
- wrap the goods so they are well protected during delivery.
We are here to assist you in your product purchase and value your support of the Diabetes SA Retail and Online Shop.
How to Contact our Customer Service team?