Joining a Webinar with Diabetes SA

User Guide for Attendees


If you are registering or joining a webinar and haven’t received an email confirmation that’s for a panelist or alternative host, you are an attendee in the webinar. As an attendee, you can mute/unmute your audio, virtually raise your hand, and send messages to others.

Note: Some attendee controls won’t be available if disabled by the host. If you have additional controls not shown here, you may be a co-host or panelist in a webinar or an attendee in a meeting.


1. Register for a Webinar

Visit the Diabetes SA website and register for an event.

Receive Confirmation of Webinar Booking
An email will be received from Diabetes SA

2. Joining a webinar by invitation link

To join the webinar, click the link that the host provided you or that you received in the confirmation page after you registered. If the host sent a registration confirmation email, the link can also be found there.

Manually joining a webinar

1. Locate the 9-digit meeting ID/webinar ID from your registration email. It may appear at the end of the phone dial-in information, or it will be in the join link, just after

2. Sign in to the Zoom Desktop Client or Mobile App.

3. Click or tap Join a Meeting.

4. Enter the 9-digit webinar ID, and click Join or tap Join Meeting.

5. If prompted, enter your name and email address, then click Join Webinar or tap Join.

3. Wait for the host to start the webinar

If the host hasn’t started broadcasting the webinar or is preparing using a practice session, you’ll receive the following message:

If you receive a message showing the date and time of the webinar, check the date and start time of the webinar including the timezone. Make sure to join when the webinar starts.

4. Participate in the Webinar

Windows |  macOS

Audio Settings (only visible if the host hasn't granted you permission to talk): Change your audio settings. You can also click the upward arrow (^) next to change your speaker.

Unmute/Mute: If the host gives you permission, you can unmute and talk during the webinar. All participants will be able to hear you. If the host allows you to talk, you will receive a notification.

Note: You can still access the audio settings by click on the ^ arrow next to the Unmute/Mute button.

1. Chat: Open in-meeting chat, allowing you to send chat messages to and send a message to the host, panelists, and attendees (if permitted).

2. Raise Hand: Raise your hand in the webinar to indicate that you need something from the host. The host may instruct you on how they plan to use this. Many webinar hosts use this feature to know if an attendee has a question and would like to speak out loud.

3. Question & Answer: Open the Q&A window, allowing you to ask questions to the host and panelists. They can either reply back to you via text in the Q&A window or answer your question live.

  • Type your question into the Q&A box. Click Send.

Note: Check Send Anonymously if you do not want your name attached to your question in the Q&A.

  • If the host replies via the Q&A, you will see a reply in the Q&A window.


  • The host can also answer your question live (out loud). You will see a notification in the Q&A window if the host plans to do this.

5. Leave webinar

Click Leave meeting to leave the webinar at any time. If you leave, you can rejoin if the webinar is still in progress, as long as the host has not locked the webinar.