NDSS Products

The NDSS provides access to a large range of subsidised products that assist you to affordably manage your diabetes.

The main groups of products that you can get at subsidised prices through the NDSS are:

• blood glucose testing strips,
• pen-needles and syringes,
• urine testing strips,
• insulin pump consumables.

You can find details of all products available on:

 Testing Strips Order Form, and the
 Pen Needles/Syringes Order Form.

If you have any changes to your medication, please fill out the:

 Change to Medications Form.

Ways in which you can order:

• Visit Diabetes SA at 159 Sir Donald Bradman Drive, Hilton, Monday - Friday 9am - 5pm and Saturday 9am - 12 noon.
• Submit your order via our Online Shop.
• Telephone your order through by calling 1300 136 588 and quote your registration number, Medicare and any other concession/pension cards together with your credit card details. Hours of operation are Mon - Fri 9am - 5pm and Sat 9am - 12 noon.
• Mail the NDSS order form to GPO Box 9824, Adelaide SA 5001 (Delivery is free).
• Visit one of the Access Points.

For further information regarding NDSS, please contact our Customer Service staff on 1300 136 588 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Free Syringes

State and territory Governments have agreed to cover the co-payment for insulin needles or syringes purchased by NDSS Registrants in their jurisdiction. This effectively means the needles and syringes are "free" to eligible Registrants in all states and territories.

New Products

Keep checking this website for product updates including details of any changes to the products available under the NDSS

Delivery of Product

All products sent by mail are free of any postage charges. Five working days should be allowed for delivery (10-14 days in remote areas).

No Exchanges

Diabetes Australia is not permitted to exchange NDSS products incorrectly ordered by Registrants. In addition, some products have a use-by date, so to avoid unnecessary wastage, you should not over-order these items.

Price Increase

Each year, on the 1st of January, in accordance with the NDSS Head Agreement 2011-2016, the Registrant contribution for supplies under the NDSS increases. This increase is in line with the Government's policy on medicines subsidised under the PBS, which are indexed annually to account for changes in the costs of goods.

Details of price increases will be posted on this website.

Additional Subsidies

Registrants who have one of the following cards are eligible for additional subsidies:

• Health Care Card
• Pensioner Concession Card
• Safety Net Card
• Veterans' Affairs Card.

The NDSS Order Form specifies the price payable for each product based on the additional subsidy available.